Frequently Asked Questions

• What is SLOWLY?
• What is a "Stamp" and how can I get one?
• What is Sent:Received ratio?
• How can I change my nickname?
• How can I hide or remove a friend?
• What is auto-match?
• I sent a wrong letter by mistake. Can I delete it?
• How can I send photos to my friends?
• When will my penpal receive my letter?
• What do those check marks mean?
• What do the symbols on Pen Friends list mean?
• I got too many friends! It's overwhelming.
• Can other users get my current location?
• I received the passcode email but cannot sign in.
• Will I lose my letters if I reinstall the app?